Policies

Australian Outdoor Living is a  business, which trades utilising the web through its website, and its premises in Adelaide.

Information about us can be obtained by contacting our Privacy Officer on 1300 13 13 49 or by facsimile on (08) 8234 9744 or by e-mail to: sales@australianoutdoorliving.com.au

Australian Outdoor Living acknowledges and is committed to protecting your privacy. We will only collect, use, disclose and hold personal information in accordance with the Privacy Act 1988 ("the Act").

We will let you know:

When we collect information about you. What information we collect and hold about you. why we collect such information and how that information is used by us and the organisations, or types of organisations that the information would usually be disclosed to. We will inform you if the law requires the collection of such information and the consequences, if any, of you not disclosing such information and enable you to update such information if it is not correct.
Australian Outdoor Living does not collect personal information unless it is necessary for us to carry out our functions and activities as a retailer. We only collect such information by lawful and fair means and in an unobtrusive way. You may provide us with personal information about yourself or others each time you contact us by phone, fax, letter or e-mail. We need to use this information to provide you with our services and/or products. This information will be used and managed as follows:

Disclosure of personal information and marketing:

We will use and disclose your personal information for the primary purposes of our business as a retailer or a purpose related to our primary purpose such as marketing, where you consent to such disclosure or such disclosure is permitted by the Act. In addition we use such information to market to you products and services offered by Australian Outdoor Living unless you have indicated that you do not wish to obtain such marketing offers or material. Such a request can be made to our Privacy Officer. We will in such circumstance only use the personal information provided for the sole purpose of providing the service you have requested. Australian Outdoor Living utilises the services of contractors for the delivery of our product, and as such your personal information will be provided to these contractors for the purpose of ensuring that our product is delivered to you as requested.
We will not otherwise provide your personal information to a third party without your approval.

Australian Outdoor Living uses third party vendors including Google to direct advertisements to this website. Third party vendors, including Google, use cookies to serve ads based on a visitor's prior visits to Australian Outdoor Living's website. Visitors may opt out of Google's use of cookies by visiting http://www.google.com.au/privacy/ads/.

Security and access of personal information

The personal information you have provided to us will be kept confidential and secure and will not be accessible for unauthorised use, amendment or disclosure. Only Australian Outdoor Living staff that have been trained on our privacy policy, and who have the need to use that information to carry out their duties, will have access to such information. You are able to access the personal information we hold about you at any time by contacting our Privacy Officer by phone, fax or e-mail.

Ensuring accuracy of the personal information we hold

We will reasonably attempt to ensure that the personal information we hold about you is accurate, up to date and complete. To assist us to do this please provide us with the correct information and inform us if your details have changed. This can be done by providing us with details of any changes to your information by fax or e-mail. If we deny you access or deny a request for correction we will provide you with reasons why we have denied you access or corrected such information in the circumstances.

Australian Outdoor Living Privacy Policy (Privacy Act 1988)

1.1  The Customer agrees for the Seller to obtain from a credit reporting agency a credit report containing personal credit information about the Customer in relation to credit provided by the Seller.

1.2  The  Customer  agrees  that the Seller  may  exchange  information  about  the Customer  with those  credit  providers either named as trade referees by the Customer  or named in a consumer  credit report issued by a credit reporting agency for the following purposes:

(a)   to assess an application by the Customer; and/or

(b)   to notify other credit providers of a default by the Customer; and/or

(c)   to exchange information with other credit providers as to the status of this credit account, where the Customer is in default with other credit providers; and/or

(d)   to assess the creditworthiness  of the Customer.

The Customer  understands  that the information  exchanged  can  include anything  about the Customer's creditworthiness,  credit standing, credit history or credit capacitythat credit providers are allowed to exchange under the Privacy Act 1988.

1.3  The  Customer   consents  to  the  Seller  being  given  a  consumer  credit   report  to  collect  overdue  payment  on commercial credit (Section 18K(1)(h) Privacy Act 1988).

1.4  The  Customer  agrees  that personal  credit  information  provided  may  be used  and  retained  by  the Seller  for the

following purposes (and for other purposes as shall be agreed between  the Customer  and Seller or required by law from time to time):

(a)   the provision of Goods and/or Services; and/or

(b)   the marketing of Goods and/or Services by the Seller, its agents or distributors; and/or

(c)   analysing,  verifying and/or checking the Customer's  credit, payment and/or status in relation to the provision of Goods and/or Services; and/or

(d)   processing  of any payment instructions,  direct debit facilities and/or credit facilities requested by the Customer;

and/or

(e)   enabling  the  daily  operation  of  Customer's   account  and/or  the  collection   of  amounts  outstanding   in  the Customer's account in relation to the Goodsand/orServices.

1.5  The Seller may give information about the Customer to a credit reporting agency for the following purposes:

(a)   to obtain a consumer credit report about the Customer;

(b)   allow the credit reporting agency to create or maintain  a credit information  file containing  information  about the Customer.

1.6  The information given to the credit reporting agency may include:

(a)   personal particulars (the Customer's  name, sex, address, previous   addresses,  date of birth, name of employer and driver's licence number;

(b)   details concerning the Customer's application for credit or commercial  credit and the amount requested; (c)   advice that the Seller is a current credit providertotheCustomer;

(d)   advice of any overdue accounts,  loan repayments,  and/or any outstanding  monies owing which are overdue by more than sixty (60) days, and for whichdebtcollectionaction has been started;

(e)   that the Customer's overdue accounts,  loan repayments  and/or any outstanding  monies are no.longer overdue in respect of any default that has been listed;

(f)    information  that, in the opinion of the Seller, the Customer has committed  a serious credit infringement  (that is,

fraudulently or shown an intention not to comply with the Customers credit obligations);

(g)   advice that cheques drawn by the Customer  for one hundred dollars  ($100) or more, have been dishonoured more than once;

(h)   that credit provided to the Customer by the Seller has been paid or otherwise discharged.

Australian Outdoor Living Privacy Complaint Process

If you are concerned with the way Australian Outdoor Living has handled your personal information, please contact our Privacy Officer with your complaint. We will make available to you a privacy complaint form, which you will be required to complete and return to us. This will ensure the prompt investigation of your complaint. If we have not handled your personal information in an appropriate way we will take steps to remedy your concerns promptly. If you are still concerned, you may contact the Privacy Commissioner.

Australian Outdoor Living & Third Party Vendors

Australian Outdoor Living uses third party vendors including Google to direct advertisments to this website. Third party vendors including google use cookies to serve ads based on a user's prior visits to Australian Outdoor Living's website. Users may opt out of Google's use of cookies by visiting http://www.google.com.au/privacy/ads